Conflict coaching is a structured process that helps people (on a one-on-one
basis) enhance their skills, knowledge and abilities to effectively engage in
interpersonal conflict. It is a voluntary and confidential process that focuses
on each individual's conflict management goals.
Conflict coaching was developed by Cinnie Noble who, after twenty years in the
conflict management field, noticed certain patterns emerge, as people engage in
and work toward resolving conflict. It has been used to assist people
experiencing internal, interpersonal, family and workplace conflicts with
The process assumes that each person holds the answers and solutions to their
own conflicts. The coach's role is to help access those insights and solutions,
by helping you understand your typical responses to conflict, what 'pushes your
buttons', and how you can realistically plan the next stages.